Support

We answer fast — usually same day.

Email support@compitout.app with what happened and, if it’s about a scan, the property address you scanned. That’s enough for us to find it and fix it.

Common questions

My scan failed or froze. Try again — if it fails twice, email us. Failed paid scans get re-run or credited back, always.

The score seems wrong. Scores depend on the comps available for that market and the details the listing exposes. Adding details (beds, baths, square footage, HOA) and more photos sharpens it. If you think it’s genuinely off, email us the address — we review those by hand, and the misses make the product better.

How many free scans do I get? Your first scan shows the complete verdict. After that, every scan still shows the score, fair range, and roast free — the full breakdown (comps, evidence, negotiation email) is part of Deep Scans.

Do credits expire? No. Purchased scans are yours until you use them.

How do I cancel a subscription? Web: through the billing portal link in your receipt email, or email us and we’ll do it. iOS: through your Apple subscription settings.

Delete my data. Email us and we’ll remove your scan history and identifier. Details in the privacy policy.